Most in-stock orders ship within 1 business day. Typical standard U.S. delivery is approximately 2–4 business days after shipment. Tracking details are sent once your order ships. See Shipping & Delivery for current information.

International shipping is available to selected countries for an additional fee. Free standard shipping applies to domestic U.S. orders only; international customers may be responsible for local duties, taxes, or import charges.

Use the tracking information in your shipping confirmation or sign in to your Alpcour account to view available order details.

Contact us as quickly as possible after placing your order. We’ll do our best to help before fulfillment begins, but changes or cancellations can’t be guaranteed after processing starts.

Returns must be postmarked within 30 days of purchase. Items should be new and unused with original tags and labels attached.

Email info@alpcour.com to request a Return Merchandise Authorization (RMA) number before sending your item back.

For standard non-defective returns, customers are responsible for return shipping. If an item arrives damaged or has a verified defect, contact Alpcour first so we can take responsibility for the appropriate resolution. There is no restocking fee on eligible returns.

After your return is received and inspected, Alpcour processes the return or exchange. Please allow at least seven days for processing after receipt.

Alpcour offers a 1-year limited warranty on eligible products. Registration is required. See the Warranty page to register and review coverage information.

Complete the registration form on the Warranty page with your purchase and order information.

Contact support with your order information, product details, and a description of the issue. Photos can help our team review the problem faster.

Shop available compatible parts in the Replacement Parts hub. If you are unsure of your model, contact support with your product name or SKU.

Visit the Resource Library for available manuals, guides, and product documentation.

Check the product label, packaging, order confirmation, or product listing. If you’re unsure, send support a photo and your order number and we can help identify it.

Start with the manuals and guides in the Resource Library. If you still need help, our support team can assist with setup, use, care, and troubleshooting.